Tired but wired
at night?

No. The Slumbr Sleep Pattern Assessment™ is not a diagnosis and does not replace medical advice. It is a structured screening tool, built by physicians, that works through how your sleep actually behaves — how long it takes you to fall asleep, whether you wake during the night or too early in the morning, how your body clock is timed, and how your days are affected. From your answers it identifies the insomnia pattern your sleep most closely fits and routes you to a sensible next step: targeted non-prescription sleep support, prescription medication with a telephonic clinician consultation, or, where your answers raise a safety concern, a recommendation to seek in-person medical review. Safety routing always takes priority over any product suggestion. The assessment is free, takes around ten minutes, and you see your result immediately. A formal diagnosis can only ever be made by a clinician who has assessed you.

No. Slumbr's non-prescription range is Schedule 0 sleep support, which you can buy directly from the store without seeing a doctor first — once-off or on subscription. That said, products are not the right first step for everyone. If your sleep difficulty is severe or has persisted for months, if you snore loudly with pauses in breathing, or if sleepiness affects your safety during the day, medical review is the better route — and the free Sleep Pattern Assessment will tell you when that applies to you. The assessment checks for these situations deliberately: safety concerns always take priority over product suggestions. Whatever route you start with, the foundation of good insomnia care remains behavioural — cognitive behavioural therapy for insomnia (CBT-I) is the evidence-based first-line approach, which our clinicians can discuss or signpost.

Medication is only dispensed after a telephonic consultation with a Slumbr clinician, where clinically appropriate — the consultation is included with your first prescription order, and nothing is sent out without that call. During the call the clinician takes a full history first: your sleep pattern, your medical background, other medicines you take, and screening for conditions such as sleep apnoea that change what is safe. If medication is clinically appropriate, it is discussed with you as part of a written plan. Just as often, the outcome of a consultation is behavioural: cognitive behavioural therapy for insomnia (CBT-I) is the first-line, evidence-based treatment for chronic insomnia, and many patients do best with a structured plan built around it, with targeted non-prescription support where useful. The consultation is included at no extra charge, by telephone, from anywhere in South Africa.

Yes. Every Schedule 0 sleep-support product can be bought once-off or on a monthly subscription, and the subscription price is lower per month. Subscriptions are flexible by design: you can pause, skip a delivery, or cancel at any time from your account, with no lock-in. A once-off purchase suits a first try, when you want to see how a formulation fits your evenings before committing; the subscription suits a product you already know suits your routine. Delivery is couriered nationwide across South Africa, with free shipping on orders over R750, and packaging carries no product names on the outside. If you are not sure which product fits your sleep, take the free Sleep Pattern Assessment first — it identifies your sleep pattern and matches it to the right range, or tells you when a consultation is the better starting point.

No. Slumbr is an online clinic for insomnia care and does not provide emergency or crisis services of any kind. If you are in crisis or experiencing thoughts of self-harm, please contact SADAG on 0800 567 567 — available 24 hours a day, seven days a week — or go to your nearest emergency department. The same applies to acute medical emergencies: severe chest pain, severe breathlessness, sudden confusion, one-sided weakness or other neurological symptoms, or any situation in which you or the people around you feel unsafe. These need in-person emergency care immediately, not an online consultation. The Sleep Pattern Assessment is built with this in mind: answers that raise an urgent safety concern route you straight to an urgent-care recommendation rather than to any product or booking page.