Subscription Policy
Slumbr subscriptions deliver non-prescription sleep support on a monthly basis at a subscribe-and-save price. This page explains how they work.
What is on subscription
Only Schedule 0, non-prescription products from the Slumbr Range (currently Slumbr Glycine bedtime powder and Slumbr L-Theanine capsules). Prescription medicines are never sold on subscription: each repeat is a clinical decision made by your physician, and repeat prescriptions are capped at six months by law.
How billing works
- Payment is by credit or debit card through Payfast, our South African payment provider. Slumbr never sees or stores your card details.
- Your card is charged when you subscribe and then on the same date each month. The subscribe-and-save price shown on the product page is the amount charged each month, and it includes delivery.
- Each successful charge creates a new order, and you receive an order confirmation and tracking as with any Slumbr order.
- If a monthly charge fails, Payfast retries and emails you. If it keeps failing, the subscription is paused until your card is updated.
Pausing, cancelling and changing your card
- Every subscription email contains links to pause for one month or cancel. Both take effect immediately and need no login. Cancelling stops all future charges; orders already placed are not affected.
- To change the card on file, use the update-card link in your emails, which takes you to Payfast.
- You can also email info@slumbrsleep.co.za and we will make the change for you.
Refunds
A charge that has already produced an order is covered by our normal shipping and returns policy. If you cancel before an order has been dispatched, email us and we will refund that month's charge.
Your information
We store your name, contact details and delivery address to fulfil each order, in line with our privacy policy. Subscriptions are commerce records, not clinical records.
Slumbr's non-prescription products support healthy sleep and are not treatments for insomnia. If your sleep is not improving, book a free consultation with one of our physicians.
Thank you, your subscription is being set up.
Payfast is confirming your first payment. You will receive an email from Slumbr within a few minutes with your plan details and links to pause or cancel. Your first order is created as soon as that confirmation arrives.