Refund policy
Last updated: 13 June 2026
This Returns & Refunds Policy applies to purchases made through slumbrsleep.co.za. It should be read with our Terms of Service. Nothing in this policy limits the rights you have under the Consumer Protection Act, 2008 (CPA) or the Electronic Communications and Transactions Act, 2002 (ECTA).
1. Cooling-off right for online purchases (products)
Because you buy from us electronically, section 44 of ECTA gives you the right to cancel an order for a physical product within seven (7) days of receiving it, without reason or penalty, subject to the exceptions below. If you cancel within this period, return the product to us unused and in its original, sealed packaging, and we will refund the price paid for the product within 30 days. You are responsible for the cost of returning the goods, and the product remains your responsibility until we receive it.
2. Exception — health and hygiene (opened supplements)
For health and safety reasons, the cooling-off right does not apply to ingestible health-supplement products once their seal has been broken or their packaging opened, as these goods cannot be re-sold and cannot be returned by reason of their nature (ECTA section 42(2)(d)). Opened or unsealed supplements are not eligible for return or refund unless they are defective (see section 3). Please only break the seal once you are sure you wish to keep the product.
3. Defective, damaged or incorrect products
Under sections 55 and 56 of the CPA, the products we supply must be of good quality, in good working order and free of defects. If a product is defective, damaged on arrival, has expired, or is not what you ordered, you may return it within six (6) months of delivery for, at your choice, a replacement or a full refund. We will also refund any reasonable return-delivery cost for defective or incorrect goods. Please contact us first so we can arrange the return.
4. How to request a return or refund
Email info@slumbrsleep.co.za with your order number, the product concerned, and the reason for the return (with a photo if the product is damaged or defective). We will confirm the return address and next steps. Approved refunds are made to your original payment method, typically within 7–14 business days of us receiving and inspecting the returned product (and in any event within the periods required by law).
5. Consultations and other services
Online specialist consultations are services, not products. Where a service begins with your consent before the end of the cooling-off period, the ECTA cooling-off right falls away (ECTA section 42(2)(a)). Accordingly:
- Once a consultation has taken place, the fee is non-refundable, as the professional service has been rendered.
- You may reschedule or cancel a booked consultation by giving us at least 24 hours' notice before the appointment, in which case we will reschedule it or refund the fee.
- Cancellations with less than 24 hours' notice, and missed appointments (no-shows), are not refundable, because the time was reserved for you. We may use reasonable discretion in genuine emergencies.
A consultation fee pays for the professional time, assessment and advice of the practitioner. It does not guarantee a prescription or any particular outcome — medicine is prescribed only where it is clinically appropriate, in the practitioner's professional judgement.
6. Your statutory rights
This policy does not exclude or limit any right you have under the CPA, ECTA or other applicable law. If anything in this policy conflicts with those rights, your statutory rights prevail.
7. Contact
Slumbr Sleep Clinic
Email: info@slumbrsleep.co.za
Website: slumbrsleep.co.za